Privacy policy

Last updated: May 11, 2026

This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from castironguttering.co.uk, trading as Trade Circle Holdings Ltd.

Registered VAT No: GB 442406225
Company Number: 14927204

Registered Office:
Suite 631, Linen Hall, 162-168 Regent Street, London, W1B 5TG.

Personal Information We Collect

When you visit castironguttering.co.uk, we automatically collect certain information about your device, including your web browser, IP address, time zone, and some of the cookies installed on your device. We also collect information about the pages or products you view, how you interact with the website, and how you arrived at the site. We refer to this information as “Device Information”.

When you place an order or attempt to place an order through our website, we collect information including your name, billing address, shipping address, payment details, email address, and phone number. We refer to this information as “Order Information”.

Payments made through our website are securely processed using third-party payment providers such as Stripe and PayPal. We do not store full payment card details on our servers. We are only able to view limited payment information where required for order processing, verification, or refunds.

We may also collect:

Account information if you create an account with us
Marketing preferences
Communication preferences
Information submitted through contact forms, email enquiries, or newsletter sign-ups

How We Collect Data

We collect personal data when you:

Place an order
Create an account
Submit a contact form
Sign up to our newsletter
Request a quote
Contact us by email or telephone
Browse or interact with our website
Participate in promotions or surveys

We may also receive technical and analytics data from:

Google Analytics
Google Ads
Bing Ads
Search providers
Payment processors
Delivery partners
Fraud prevention providers

Cookies & Tracking Technologies

We use cookies, web beacons, tags, and pixels to improve website functionality, understand how visitors use the site, and support marketing activity.

Cookies help us:

Remember items in your basket
Save preferences
Improve website performance
Measure advertising effectiveness
Analyse visitor behaviour

You can control or disable cookies through your browser settings. Some parts of the website may not function correctly if cookies are disabled.

For more information about cookies, visit:
All About Cookies

How We Use Your Information

We use your personal information to:

Process and deliver orders
Provide customer support
Communicate regarding orders or enquiries
Prevent fraud and security issues
Improve website performance and user experience
Analyse website usage
Send marketing communications where consent has been given
Comply with legal and regulatory obligations

We only process personal data where we have a lawful basis to do so under UK GDPR and applicable data protection laws.

Marketing Communications

If you opt in to receive marketing communications, we may send you:

Product updates
Offers and promotions
Cart reminders
Service updates
Newsletters

You can unsubscribe from marketing emails at any time using the unsubscribe link included in our emails or by contacting us directly.

SMS Marketing

If you consent to SMS marketing, we may send:

Order updates
Checkout reminders
Promotional messages
Review requests

Our website may use cookies to identify when a checkout has been abandoned in order to send reminder messages.

Sharing Your Information

We may share your information with trusted third parties where necessary to operate our business, including:

Payment processors
Delivery providers
Website hosting providers
Analytics providers
Advertising partners
Fraud prevention services

We do not sell your personal information.

Google Analytics & Advertising

We use Google Analytics, Google Ads, and related Google services to understand how visitors use our website and to improve advertising performance.

You can read more about how Google uses data here:
Google Privacy Policy

You can opt out of Google Analytics here:
Google Analytics Opt-Out

Hotjar

We may use Hotjar to better understand how visitors interact with our website. Hotjar helps us analyse user behaviour and improve website usability.

Hotjar may collect:

Device information
Browser information
Country-level location data
Site interaction behaviour

For more information:
Hotjar Privacy Information

Data Retention

We retain personal data only for as long as necessary to:

Fulfil orders
Meet legal obligations
Resolve disputes
Enforce agreements
Maintain business records

You may request deletion of your personal information where applicable under data protection law.

International Transfers

Some third-party service providers may process data outside the United Kingdom or European Economic Area. Where this occurs, we take reasonable steps to ensure appropriate safeguards are in place.

Your Rights Under GDPR

Under UK GDPR and applicable data protection laws, you have the right to:

Access your personal data
Correct inaccurate information
Request deletion of your data
Restrict processing
Object to processing
Request transfer of your data
Withdraw consent for marketing communications

We aim to respond to legitimate requests within one month.

Third-Party Websites

Our website may contain links to external websites. We are not responsible for the privacy practices or content of third-party sites.

Changes To This Privacy Policy

We may update this Privacy Policy from time to time to reflect operational, legal, or regulatory changes. Updates will be published on this page.

Contact Us

If you have questions about this Privacy Policy or would like to exercise your data protection rights, please contact us:

Trade Circle Holdings Ltd
Suite 631, Linen Hall, 162-168 Regent Street, London, W1B 5TG